Navigation
(c) optisolutions, 2017,
Designed and depeloped by http://optisolutions.com.mx

FAQ

How can I know how much an album will cost without ordering it?

To consult album prices, please use look to the GET A QUOTE button located on the home menu. Select a size, shape, material, number of pages and if you want matte or metallic paper… the price for your album should appear automatically.

Where can I find and download the templates to design my own album?

Follow this link to download the PSD templates.

Usually, what is the turn around time? Are there extra charges for urgency?

Five working days. There are no extra charges for urgency.

How much does shipping cost?

The price of the album includes the shipping costs. There are no extra charges.

Do you charge extra for designing the album?

No.

Will I be able to revise the design by Idealbums before my album is printed?

Yes. By creating a username and password you will be able to revise and approve the design for your album.

How can I send you my images?

After you register as a client and realize your order, you will be able to use our system to send us your images. With our clients in mind, we implemented a file transfer system that is also fast and safe. Once you send your images our team of professionals will process them.

Is there a cost for registering into the work order system for Idealbums?

No.

I want to design my own album. I would like to know on what side the first page is when you open the book, right or left?

The first page is on the left.

Is there a warranty for your products?

Absolutely. We offer a 100% satisfaction guarantee for your purchase.

How much does it cost to make a duplicate of my album?

Because what you pay for is the printing of the album, and not the design, any album print has the same cost. A duplicate album would implicate the same cost as the first.

If my client wants a sample of the Idealbum’s photo books, how much would it cost?

50% of the listing price.

What kind of pages do the albums have?

They can be either thin or thick, but they are all rigid pages.

How much is an extra spread (2 pages)?

On matte paper, each extra spread costs $3.00 for a standard album, $4.00 for a medium album, and $5 dollars for a large album. On gloss paper, each extra spread costs $4.00 for a standard album, $5.00 for a medium album, and $6.00 for a large album.

How many sheets can an album include?

25 sheets maximum.

Can I order a different album size than those on the price list?

Yes. Naturally, there are certain restrictions, but send us with the specifics for your desired album to sales@idealbums.com.

Can you send the finished album directly to my client?

Of course! We can send it wherever you need us to.

What is the return policy/process?

Returns are not necessary. Under our 100% satisfaction guarantee, we will send you a brand new album if yours is damaged or you have some sort of issue with it. However, if the error is due to an ordering mistake on your part, you have 2 hours from the time you submit your order to make any changes. If the printing process has already started, there are no returns or exchanges. For any clarifications send an email to sales@idealbums.com. If the defect is due to fabrication, the product is under warranty and will be replaced.

Can I order an album that is NOT a wedding album? Even if it includes nudes or “boudoir” photography?

Absolutely! We can print any kind of photo book that you want us to.

Do you print albums with magazine style pages?

No.

Can the bride and groom order from Idealbums directly?

No. The products and services provided by Idealbums are for and to be distributed by professional photographers only.

Once I buy my album, can I share it digitally?

For $10.00 we can send you a digital version of your album, you can then share it in whatever way you wish.

Do you have a store or somewhere I can visit you?

We operate 100% via the internet and do not have a physical store, which is what allows us to offer you the best prices in the market.

What are your days and hours of production?

Monday to Friday from 9:30 AM to 7:00 PM (CST).

What are your customer service days and hours?

Monday to Friday from 9:30 AM to 1:45 PM and 3:30 PM to 7:00 PM (CST).

ABOUT IDEALBUMS

A 100% Mexican company. Our team of professionals has been strongly compromised to delivering the artisanal quality of the fabrication of our photo books and of our customer service since 2010.